Fidelity To Add 9 000 Employees By The End Of 2021 To Meet Customer Demand
In the last year, brokerages like Fidelity, Charles Schwab Corp., and Robinhood Markets Inc. attracted millions of new investors. Consequently, Fidelity’s staff is set to increase by more than 22 percent this year, to over 60,000 employees, including the current onboarding. Evidence showed that new retail accounts grew by 1.7 million, up 39% from Q2 2020; however, the challenge for Fidelity is to convert day traders into long-term customers. Indeed, the conditions that drew in new younger investors last year have persisted into 2021, burdening contact centers, trading platforms, and websites that answer clients’ inquiries and execute transactions....